Our client is dedicated to delivering exceptional cannabis experiences while upholding the highest standards of compliance and efficiency. They are seeking an Assistant General Manager to support the Head of Retail across all facets of dispensary operations. This position demands a passion for process excellence, a results-driven mindset, and the ability to lead and influence a high-performing team. The Assistant General Manager ensures seamless functionality, delivers exceptional customer service, and ensures compliance with all relevant regulations.
Duties and Responsibilities (Essential Functions):
- Meet or exceed goals related to total store sales, profitability, and operational excellence.
- Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
- Assist in building a team that embodies our client's brand, delivering exceptional service to drive customer loyalty and increase return visits.
- Regularly review and interpret financial and operational reporting, including store visit and audit results.
- Identify underperforming metrics and develop strategies leveraging company programs, tools, and resources to improve and grow the business.
- Create and foster a cohesive work environment.
- Assist in attracting, hiring, and retaining a diverse team of top talent.
- Support training, coaching, and development of direct reports using company programs, tools, and resources.
- Promote an environment that inspires growth and engagement among associates.
- Model open communication by sharing enterprise strategy and corporate messaging with associates.
- Ensure compliance with our client's policies, regulations, and procedures.
- Utilize scheduling tools effectively to schedule associates, providing exceptional customer experiences, reducing loss, and executing company directives.
- Safeguard company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance, and loss prevention.
- Support continuous improvement by implementing company programs and influencing end-users' buy-in.
- Assist the Head of Retail with overseeing daily operations, including staff supervision, customer service, and sales performance.
- Collaborate closely with the Inventory Manager to effectively manage inventory levels and optimize product availability.
- Handle customer inquiries and resolve issues promptly and effectively to maintain outstanding customer service.
- Assist with hiring, training, and scheduling staff to ensure adequate coverage and exceptional service delivery.
- Work closely with the Head of Retail to develop and execute strategies to drive sales and enhance customer satisfaction.
- Prepare comprehensive reports on sales performance, inventory management, and employee performance to inform decision-making and drive continuous improvement.
- Uphold our client's commitment to maintaining a clean, safe, and welcoming environment for both customers and staff, ensuring compliance with health and safety standards.
Qualifications:
- Minimum 21 years of age.
- 3+ years of managerial experience, preferably in a high-volume retail-based industry with a customer-centric approach.
- 2+ years of broad cannabis experience.
- Proficiency in Google Suite.
- Retail operations knowledge, including inventory control, loss prevention, retail POS systems, merchandising, customer service, and budget preparation.
- Exceptional interpersonal, communication, and customer service skills.
- Business acumen, ethical conduct, leadership, relationship management, performance management, personal effectiveness/credibility, consulting skills, global & cultural awareness.
Salary Range: $75,000 – $85,000
LOCATION: Near uptown Manhattan
If this sounds like the position you have been waiting for, please apply using the online application or the link below – all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.
CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TEAM200
www.CannabizTeam.com
