AnyaDirector of Retail Operations dedicated to improving the user journey
User research to solve for pain-points, developing new revenue sources, identifying inefficiencies
At a premier cannabis company, Anya leveraged her retail experience and fresh perspective to drive sales, improve customer experience, identify gaps in the product line and accessory strategies, researched the implementation of a Terpene Bar in dispensaries, and mapped the customer journey to solve for pain points.
Anya can zoom in on details and look at the big picture to align with corporate strategy, keeping teams focused on priorities while incorporating alternative viewpoints.
At at cannabis company, she improved productivity by identifying inefficiencies and overlapping efforts.
She established transparent communication across departments, identified who were the “impact players” vs. whether a “silo” approach would serve better, and restructured several teams meetings as a result.
Anya is able to make tough decisions–she recommended field labor cuts for 2023 with $290K+ in savings annually within the dispensary.
She also recommended and implemented staffing ratios by dispensary and made recommendations to leverage business partners, community and continuous monitoring better.
While operating under multiple licenses and SOPs, Anya executed a successful EOY inventory count that was an example to other states.
She managed all field operations for a cannabis product launch, generating $440K on launch day and set record breaking sales in December: $10M+.
She drove a wildly successful sale in December where the cannabis company moved through 98% of aged inventory (140K units) while protecting the margin.
Anya was tasked to improve culture at her cannabis company, utilized individual employee strengths, and formally recognized solid efforts to power the team and improve culture.
She implemented a training manager program using elevated, high-performing GMs as role models.
She also created and implemented succession planning tools to identify soft/hard leaderships skill of GMs and AGMs with intent to focus on developing bench and improving leadership skills.
Anya implemented a “Daily Huddle” to review priorities in each dispensary, created a store visit checklist for the Area Manager, and edited a weekly recap to focus on what is important.
She also implemented Grow Tours monthly to educate and boost morale.
Anya is motivated by personal beliefs, values, and goals to solve complex problems and develop new revenue sources.
She always has an eye on “what could be” and builds loyalty.