FranceneExperienced Operational Leader with a passion for learning
Providing strategic learning and development direction, creating growth opportunities for her employees, executing company values and culture
Francene is an experienced Operational Leader with a passion for learning and development.
She excels in providing strategic learning and development direction for an organization to drive results, all while exemplifying and executing the company’s values and culture.
She is passionate about using L&D to create personal and professional growth opportunities for her employees– she feels most fulfilled when employees feel they are learning skills they can take outside of the job.
What she enjoys most about her L&D career is creating role-based career pathing, implementing high potential talent identification processes, partnering with operations to create consistency between markets, and creating leadership development courses.
As Director of Training for a cannabis brand, Francene created and facilitated a training the trainer development program attended by 45 hourly associates, leads, and managers with an internal NPS of 9.3 and a pass rate of 85%.
Francene implemented a high-potential identification process that resulted in filling 5 out of 6 leadership roles internally for the cannabis company.
She completed gap analysis and redesigned employee skill assessments with HR to align with new job roles, followed by re-certification of tasks by role.
Francene saw a 25% decrease in performance-based writeups in the first 60 days.
She also created a 180-hour training program for franchisees, focusing on business acumen, operations, cannabis knowledge, and service standards.
As the National Training Director for another premier cannabis company, Francene implemented a task timeline for opening a new store for cross-functional department tracking, reducing the number of NSO calls/meetings to once per week.
Francene was the VP of Retail for another cannabis company and created a Manager-in-Training program, helping the internal promotion rate go up to 85% for AGMs and GMs across all markets.
Francene built the L&D department from scratch, including a new restaurant opening program, internal and external leadership development, certified trainers, and training stores.