Increasing average sales totals and customer loyalty percentages
Selene
Relevant Skills
Maximizing sales and product knowledge for associates, Recruiting and onboarding full teams, Implementing policies and procedures
Expertise Summary
Selene is a professional cannabis Retail Manager with an amazing personality.
Having run a successful retail store for multiple years, Selene has created and implemented training initiatives aimed at maximizing sales and product knowledge for associates using culture-building practices and incentivized timetables.
These practices have increased average sales totals and customer loyalty percentages.
Selene has been responsible for recruiting and onboarding full teams for the retail store she managed.
This includes creating job postings, interviewing, and training teams for seasonal and part-time positions within the company, and creating full schedules for every position in a store, including major retail holidays (e.g. Black Friday).
Currently, Selene is an Assistant Manager at a well-known cannabis dispensary–she oversees and completes all day-to-day tasks for reception, bud tending, inventory, and management.
She utilizes her training knowledge and a variety of checklists to hold each department to the highest standard in customer service.
Selene started at a cannabis dispensary with a variety of cultural issues and a lack of determination from associates.
Within 6 months, she was able to take part in overseeing a successful rollout of 10 different policies and procedures– including disciplinary policies–while also boosting morale and creating a positive work environment.
She implemented 2 daily gratitude tasks that noticeably boosted morale throughout the team.
